OpenAI has rolled out a significant new safety tool called Trusted Contact in ChatGPT, marking another step in the company’s efforts to make its AI more responsible and supportive during vulnerable moments. Announced on May 7, 2026, the optional feature allows adult users to designate a trusted friend, family member, or caregiver who can be notified if the system detects serious signs of self-harm or suicidal thoughts in conversations.
The Trusted Contact feature works through a careful combination of automated detection and human oversight. When a user engages in chats that indicate a severe safety concern, ChatGPT’s systems flag the interaction. Trained reviewers then assess the situation before any notification is sent. If confirmed, the trusted contact receives an alert encouraging them to check in on the user, while the user is also informed that their contact may be notified. This approach aims to bridge the gap between digital conversations and real-world human support.
Setting up the feature is straightforward. Users can navigate to Settings > Trusted Contact in their ChatGPT account, add the name, email, and phone number of one eligible adult contact, and send an invitation. The nominated person must accept the role within a week for the feature to activate. Importantly, the contact does not need their own ChatGPT account to participate. OpenAI emphasizes that this is entirely optional and designed with privacy and consent at its core.
This launch comes as AI chatbots like ChatGPT increasingly serve as emotional outlets for millions of users worldwide. With over 400 million weekly users, concerns about dependency and mental health support have grown. Trusted Contact builds upon existing resources in ChatGPT, such as localized crisis helplines, by adding a personal safety net. OpenAI developed the feature in consultation with mental health experts and suicide prevention specialists.
Privacy safeguards are robust. Notifications are limited strictly to serious self-harm indicators and are not triggered by casual discussions. OpenAI has committed to transparency, sharing details about what information may be provided to the contact and how users can manage or remove the setting at any time. The rollout is gradual, with availability expanding over the coming weeks to more users globally.
Industry observers see this as evidence of AI evolving into a more personal companion while addressing ethical responsibilities. By encouraging real human connections during crises, OpenAI aims to reduce isolation and promote timely intervention. The feature also reflects lessons learned from past incidents and ongoing discussions around AI safety.
For users, Trusted Contact offers peace of mind knowing that help can extend beyond the screen if needed. Mental health advocates have welcomed the initiative as a positive development, though many stress that AI tools should complement, not replace, professional care. OpenAI continues to iterate on safety measures, promising further enhancements based on user feedback and expert input.
As artificial intelligence becomes deeply integrated into daily life, features like Trusted Contact highlight the industry’s growing focus on emotional well-being. This thoughtful addition strengthens ChatGPT’s role not just as an intelligent assistant, but as a more compassionate and accountable platform.
Users interested in enabling the feature can check their settings now as availability spreads. With this rollout, OpenAI reinforces its commitment to building AI that helps people safely through difficult moments while fostering meaningful human connections.
